tkko Privacy Policy

This privacy policy ("Policy") describes tkko's commitment and procedures regarding the collection, processing, storage, and protection of personal information of tkko platform users. By using the tkko website (tkko.cam), you agree to the terms of this Policy. If you do not agree with any term of this Policy, please refrain from using our platform.

We follow the general principles of data protection in Bangladesh and are always committed to protecting our users' privacy. This policy may be updated from time to time, and we will notify you in a timely manner of any changes.

1.1 Personally identifiable information

When you register an account on tkko and in the course of using our services, we may collect the following personal information:

• Full name and date of birth (for age verification — only persons aged 21 or above may register)
• Email address and contact details
• National ID (NID) or passport number (for KYC verification)
• Residential address
• Payment account details (bKash, Nagad, Rocket, Upay numbers — for transaction processing only)

1.2 Automatically collected information

When you browse the tkko website, our system automatically collects certain technical information:

• IP address and device identifier information
• Browser type, version, and operating system
• List of pages visited, click patterns, and session duration
• Referral URL (the site you came from before arriving at our site)
• Information obtained from cookies and similar tracking technologies
• Gaming activity logs and transaction history

1.3 Information obtained from communications

When you use our live chat support or contact us by email, the content, date, and time of that conversation may be stored. This information is used for the purpose of improving service quality and resolving disputes.

2.1 Primary purposes

The information you provide is used for the following purposes:

• Creating, verifying, and managing your account
• Processing betting, gaming, and financial transactions
• Conducting age verification and KYC (Know Your Customer)
• Providing deposit and withdrawal services (via bKash, Nagad, Rocket, Upay)
• Providing bonuses and promotional offers
• Providing customer service and technical support
• Implementing responsible gaming policies

2.2 For security and protection purposes

We use information to ensure the security of you and our platform:

• Fraud detection and prevention
• Complying with anti-money laundering (AML) regulations
• Preventing account hacking or unauthorized access
• Ensuring a fair play environment
• Complying with applicable legal obligations

2.3 For service improvement purposes

We analyze the overall usage patterns of our users to improve our platform, game selection, and overall experience. This analysis is generally based on aggregated data and is not used to identify any specific individual.

3.1 What cookies are and how we use them

Cookies are small text files that your browser stores on your device when you visit our site. tkko uses cookies for the following purposes:

• Essential cookies: Maintaining login sessions, holding security tokens, and ensuring the basic functionality of the site.
• Functionality cookies: Remembering your language preference, layout settings, and other personalized preferences.
• Analytics cookies: Monitoring site traffic and usage patterns — this information is processed in aggregated form.

You can disable cookies in your browser settings, though some features of the site may not work properly as a result.

4.1 When information is shared

tkko does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

• Service Providers: Payment processors (bKash, Nagad, Rocket, Upay), game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, etc.) and technology infrastructure providers receive only the information necessary to deliver their designated services.
• Legal Obligations: We may be required to disclose information in response to court orders, government directives, or legal proceedings.
• Fraud Prevention: In cases of suspicious financial activity or fraud, it may be necessary to notify the relevant authorities.
• Business Changes: In the event of a merger or acquisition involving tkko, the new entity may receive information subject to the terms of this policy.

5.1 Technical Security

tkko uses industry-standard technology to keep your information secure:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology, keeping data out of reach of third parties while in transit.
• Server Security: Our data servers are protected by firewalls, antivirus software, and intrusion detection systems.
• Password Hashing: Your password is never stored directly — it is hashed using advanced cryptographic methods.
• Two-Factor Authentication (2FA): We offer two-factor authentication for additional security.
• Regular Security Reviews: Regular security audits are conducted to identify vulnerabilities in our systems.

5.2 Administrative Security

Alongside technical measures, tkko also ensures data protection at the administrative level:

• Only authorized personnel have access to personal information, and only when required for their work.
• All staff are trained on privacy and data protection.
• An incident response plan is in place to take prompt action in the event of a data breach.

6.1 How Long Data Is Retained

tkko retains your information for as long as your account is active or as needed to provide services. Even after account closure, some information may be kept for a specified period for the following reasons:

• Financial transaction records — at least five years after account closure (legal obligation)
• KYC verification documents — for the period specified under applicable regulations
• Information related to unresolved disputes or legal claims

6.2 Account Closure and Data Deletion Requests

You may contact our support team to close your account and request deletion of specific information. However, some information may need to be retained due to legal obligations. We will respond to such requests within a reasonable time.

7.1 Your Data Rights

As a user of the tkko platform, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your information.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be restricted.
• Right to Object: You may object to the use of your information for marketing communications or profiling.
• Right to Data Portability: Where applicable, you may receive your information in a structured, machine-readable format.

To exercise these rights, contact us via live chat or email.

8.1 Age Limit and Child Protection

tkko is for persons aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. If you believe that a minor has registered on our site, please contact us immediately. Such accounts will be closed immediately and all associated information will be deleted.

9.1 Updates and Change Notifications

tkko may update this privacy policy from time to time. For any significant changes, we will:

• Send a notification to your registered email address.
• Post a prominent notice on the website.
• Update the "Last Updated" date at the top of this page.

Continued use of tkko after any changes will be considered acceptance of the revised policy terms. We therefore encourage you to visit this page regularly.